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Cancellation & Return Policy

All Helloprint Create & Sell orders are made to order, so unfortunately it is not possible for us to accept returns or exchanges if an order was placed wrongly. We are committed to making your products right the first time around and love working with our customers to achieve this.

Cancellation policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or damaged.
All orders can be canceled up until the artwork is approved for production. At this point we can provide a refund for the order should you wish.
Once your artwork is approved for production, no further changes can be made to the order, meaning we will be unable to cancel or amend artwork or product specifications. This is a strict policy due to our automated production process, as orders are accepted into our production run immediately.

Faulty Products

If there is a problem with the products please contact us within 15 days from the date of the order receipt. We will need to know whether the issue was a result of our production process or courier mishandling, this is why we need the complaint to be registered as soon as it is received.

If the goods are found to be faulty upon delivery, you may reject the order and claim a full refund once we have received the order back. If the fault is found later on, or if you delay in making a complaint beyond the 15 days specified, you may not be entitled to a refund or replacement.

If the complaint is registered with us within the specified time frame, and a replacement is not available, you may claim a refund in case the complaint is deemed valid.

No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.

Do you have any questions? Don't hesitate to contact us at
[email protected]